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Hardware and Minimum Specs

What are the minimum specifications for using the Onvi app on iOS and Android?

iOS 11 or later.

Android 12 or later.

What is the minimum spec for using Tap to Pay?

iPhone XS or newer running the latest version of iOS.

Most Android devices with NFC capabilities running Android 12 or later.

 

Can multiple iPhones or Android devices be connected to a single card reader and/or printer?

No, only one iPhone or Android device can be connected at any given time.

 

My card reader will not connect

Make sure the card reader is turned on and the battery is above 25% charged (the card reader will automatically disconnect if the battery drops below this level) and Bluetooth is enabled on your device, then close the app and reopen it before attempting to reconnect. To ensure smooth functioning, make sure the card reader is no more than 15 metres (49 feet) away from your device.

My printer will not connect

Ensure Bluetooth is enabled on your device, turn the printer off at the mains and wait 10 seconds before turning it back on. Open the app and hit connect; you will be directed to your device settings where you will be able to discover, and pair, with the printer. Return to the app and tap enable.

My card reader keeps turning off

The card reader will automatically turn off after 10 minutes of inactivity.

 

My card reader is broken

Go to Profile > Contact > Contact Onvi via WhatsApp.

 

My printer is broken

Go to Profile > Contact > Contact Onvi via WhatsApp.

Which printers and card readers are compatible with Onvi?

We currently support integrations with Star mC-print2 printers and Stripe WisePad 3 card readers.

Where can I purchase the WisePad 3 card reader and/or Star mC-print2 printer?

These can be purchased from our online shop.

How much does a WisePad 3 card reader cost?

£49.00 excluding VAT.

How much does a Star mC-print2 printer cost?

£175.00 excluding VAT.

Do printers and card readers come with a warranty?

Yes, both the WisePad 3 card reader and Star mC-print2 printer have a 1 year manufacturer’s warranty.

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